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Buyer's Guide

Table of Contents

Currency type

You can pay in US dollars, Euros, RMB, etc.

Delivery conditions

PVMARS is a factory of renewable energy products, including solar systems, wind turbines, solar street lights, solar air conditioners, etc. Therefore, the initial quotation’s delivery conditions are EXW.

We will change delivery conditions according to customer requirements, and more customers will choose CIF destinations. Refer to the image below to learn more about delivery conditions:

Payment method

For orders less than $2,000, it is recommended to pay 100% in advance, and you will save bank fees – TT (payment by wire transfer) or credit card is optional.

For orders above US$2,000, PVMARS will charge a 30% TT prepayment before starting production.

After the product is finished, you can choose L/C, TT, Western Union, credit card, and other payment methods to settle the 70% balance.

Note: The production cycle for lithium batteries (LFP) is 25-30 days and 15 days for other products.

Transportation method

Based on PVMARS company’s 16 years of foreign trade and export experience, the following transportation times and delivery methods are obtained.

You can estimate your procurement and installation time based on transportation time + goods production time.

In Southeast Asia (such as Thailand, Vietnam, Myanmar, etc.), you can choose trucks, trains, or ships: the transportation time is about 5-7 days.

Europe and Central Asia (such as Croatia, France, Denmark, Turkey, Uzbekistan, etc.), you can choose train (China-Europe Express) or ship: the transportation time is about 25-40 days.

In the Middle East (such as Iraq, Saudi Arabia, Lebanon, etc.), you can choose to ship: the transportation time is about 25-35 days.

Africa (such as Nigeria, Kenya, South Africa, Senegal, Zimbabwe, Chad, etc.), you can choose ship: the transportation time is about 35-45 days

South America (such as Jamaica, Panama, Chile, Peru, Brazil, etc.), you can choose ship: the transportation time is about 40-50 days

North America (such as Mexico, Canada, the United States, etc.) can choose ship: the transportation time is about 35-45 days

Products without batteries can be shipped by air or express (FedEx, DHL, TNT, etc.).

Variable rate shipping charges

PVMars has not invested in shipping companies, such as ships, trains, and trucks. Therefore, shipping costs will be affected by quotations from different freight companies, seasonality, and uncontrollable factors.

But you don’t need to worry. We have freight companies we have worked with for many years. We can inform you as soon as possible whether to start transportation before the cost changes drastically. You are guaranteed to get the fairest shipping price.

Check your package

With PVMars, you are able to see videos and pictures of products being produced, tested, and packaged before shipping, so that you are transparent and know the current state of your products. And make sure your product is in excellent condition before shipping.

We recorded relevant packaging videos based on different products:

Note: Remember to take photos or videos of the outer packaging at the destination before confirming receipt.

Under EXW and FOB regulations, if the outer packaging of the received goods is damaged and causes any problems inside the product, we can assist you in applying for compensation from the transportation company.

For other delivery conditions, PVMARS will compensate you based on your information.

Installation services

Different products have different installation processes. Please select the product below that ideally meets your needs.

Warranty of service

PVMars has a complete after-sales mechanism, and customers enjoy a 30-day return policy. Click on the orange font to jump to the relevant page.

Want a long relationship with PVMARS?

For example, by becoming a distributor or agent, you will get lower prices and world-class quality products. We will help you open your target market. Click here to view.

John Doe
John DoeHomeowner
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We have seen an immediate reduction in our energy bills and a change in our power consumption patterns since we installed the PVMARS off-grid solar power system. And PVMARS IOT reminds me why my battery runs so fast. We can also contribute power back to the grid over the summer, which is a big plus.
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Our broadcast station is located at the top of the mountain, and we have used diesel generators before. We worry about diesel generator transportation, maintenance, and voltage instability every day. The current power source is the PVMARS hybrid solar and wind energy system. PVMARS recommends a solar wind system. This can reduce the battery footprint, but also provide a 24-hour uninterrupted and stable power supply.
Liz and Ed
Liz and EdHomeowner
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We installed PVMARS solar storage system was installed in 2018. We were initially attracted to using lithium batteries at night while solar power supplies our house during the day. In addition, it can also provide seamless grid failure protection. At that time we did not know that the main city power had been cut off. We saw outside, originally brightly lit streets and houses because no electricity changed to dark, to realize that the city grid had been cut off. We have achieved power independence, and electricity freedom for our house thanks to solar energy.
JeremyVillage head
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PVMARS solar energy storage system has operated in our remote countryside for two years. This week, Dunsborough experienced another blackout. Now we are happy to tell you that our town is not affected. All houses keep the lights on, use refrigerators, surf the Internet, and listen to music to relax. This is thanks to PVMARS solar company, which customized the electricity battery system according to our town's electricity demand. This has greatly improved our residents' happiness index.