Different products have different warranty periods.
Solar panels: 25 years
Combiner box and bracket: 10 years
Lithium battery: 5 years
Solar street lights: 3 years
Wind turbines: 3 years
Other products are 2 years
There is a 30-day return policy on any product. PVMars will pay shipping costs for returns due to the following reasons: missing parts inside the product, product not complying with the contract, incorrect product received, or any additional product you did not order.
Return shipping costs caused by other reasons will be borne by the buyer.
Only the consignee on the contract. Excluded if it is resold.
Misuse, abuse, modification, accidental damage, or any use beyond the instructions provided in the product manual.
Repairs by anyone who is not certified or follows PVMARS instructions.
If any modified product is received, we will return it to you at your expense.
We received a notification from the transportation company that the goods have been picked up. After waiting for 7 days, we will start calculating the return policy within 30 days. – 7 days is determined based on the installation time of our previous customers.
Therefore, it is recommended that after receiving the goods, you take photos and videos of the outer packaging in time. You should also install it as soon as possible.
Renewable energy systems are diverse and installation steps vary. Please click on the product categories below to get the corresponding installation details.
Systems above 100kW can be negotiated with our team and start time calculated separately.
After PVMARS has inspected the product, if it complies with the return policy, we will negotiate with you within 3 days for a refund.
In addition, we promise that the solar panels will have sufficient power output. If power generation is insufficient in sunny weather, PVMARS will return the product for a refund unconditionally!
If there is a quality problem with a product that is within the warranty period, our free warranty mechanism is as follows:
Solar panels and gel batteries will be shipped a full one by sea and delivered to you for replacement.
Lithium batteries, controllers, combiner boxes, and inverters all have many internal parts.
Please fill in the corresponding details according to the following warranty form: you must provide a contract certificate. It is recommended to attach pictures or videos of the inverter display and the machine working.
PVMARS after-sales team: Upon receipt during working hours, we will reply to you with relevant solutions within 2 hours.
PVMARS has a lifetime warranty on any product.
Products that exceed the warranty period are covered by a paid warranty.
You can still free-contact our after-sales team to inquire about repairs.
It would be our honor to help you!